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Benefits Officer

Civic Centre, Ebbw Vale, Gwent, NP23 6XB
Grade 4 (18,070 - 20,661 per annum) - 37 hours per week
Contractual Status
9 months
Job Type

Job Summary

The Benefits Officer will be responsible for providing advice, support and understanding to customers enquiring about benefits, free school meals and school uniform clothing grants via the telephone and face to face interviews. The successful candidate will verify and process applications for Housing Benefits & Council Tax Reduction in accordance with Benefit & Council Tax Reduction Regulations.

This post can be offered as a secondment opportunity. Before applying for this as a secondment opportunity, candidates should seek approval to be released from their current post by their Line Manager. Secondments are available to permanent staff of the Authority only.


Full Advert

An opportunity within the Revenues and Benefits Division has become available for an experienced Benefits Officer. You will be responsible for providing accurate and meaningful advice to customers, encouraging the customers to apply for benefits they may be entitled to.

The successful candidate will conduct interviews with members of the public in person and or over the telephone, you will listen patiently and have the ability to empathise with the customer’s situation.

Essential criteria for this position include 5 GCSE’s or O-Levels at grade C or above to include English and Mathematics or equivalent educational attainments. You will have a working knowledge and experience of Microsoft Desktop applications, you should have the ability to remain calm in volatile situations and demonstrate tactfulness, discretion and confidentiality at all times.

Thorough pre-employment screening is undertaken during the recruitment process.


Closing Date                                    Tuesday 28th November 2017 - 1pm

Interview Date                                  Wednesday 6th December 2017

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Closing Date

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