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Customer Contact Services Representative – Information, Advice and Assistance (IAA) Team - Adults Services

VITCC, Tredegar
Grade 4 (£18,870 - £21,074 per annum)
Contractual Status
Fixed Term
Fixed Term until March 2019
Job Type

Job Summary

This post holder will be part of our innovative multi professional IAA team and be responsible for providing Information, Advice and Assistance as to a wide range of citizens, professionals and external organisations.

This post is an internal advertisement, open to Permanent and Fixed Term employees of Blaenau Gwent County Borough Council.  Temporary employees are eligible to apply providing they have 24 months continuous employment with the Authority.

This post is also available as a secondment opportunity. Before applying for this secondment opportunity, candidates should seek approval to be released from their current post by their Line Manager


Full Advert

An opportunity has arisen for an experienced individual as a Customer Contact Service Representative within the Information, Advice and Assistance Team. You will be required to listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support. The successful candidate will also work with colleagues within the Contact Centre and other services areas to ensure the highest levels of first time resolution and customer service utilising agreed business processes and standards for data recording.

Educational attainments for the post include NVQ Customer Service / Call Handling or similar qualification within Social Services or a Social Care setting. Previous experience in delivering customer focused information and advice in a Social Services / Care Environment is essential.

Thorough pre-employment screening is undertaken during the recruitment process. The postholder will be required to complete an application for a Disclosure of Criminal Records.

Closing Date:               18 September 2018 - 12:00am, midnight

Interview Date:            TBC

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Closing Date

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