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Test, Trace, Protect Service - Shift Coordinator / Contact Tracer / Contact Advisor

Home Based
BG New
See Advert for details - Various part time contract hours
Contractual Status
Fixed Term
Job Type

The Welsh Government Test, Trace, Protect strategy is a critical element of controlling the COVID19 pandemic and is designed to enhance health surveillance in the community.  It will undertake effective and extensive contact tracing, and support people to self-isolate where required to do so. As part of the Gwent Regional response Blaenau Gwent County Borough Council are currently recruiting a number of critical positions to join our Contact Tracing Team. The Contract Tracing service operates 7 days a week, 8am to 8pm and is key to slowing the spread of COVID-19 and keeping our local community a safe place to live and work.  This service is provided on a remote working basis with all roles being homebased.  IT equipment will be provided.

Please can you indicate on your application form which role(s) you are applying for by adding to the beginning of your application:

  • Shift Coordinator:  Grade 7 (£29,636 – £32,878 pro rata per annum)
  • Contact Tracer:  Grade 6 (£25,801 - £29,636 pro rata per annum)
  • Contact Advisor: Grade 4 (£19,554 - £21,589 pro rata per annum)

Shift Coordinator
The Shift Coordinator will be responsible for the day to day management of the Contact Tracing Team coordinating the workflow, providing technical support on the National Data Management System, liaising with the regional teams and clinical leads, problem solving on complex situations and providing staff training, maintain staffing levels and rotas to ensure an efficient and effective service is provided at all times.

Contact Tracer
The role of the Contact Tracer will be to respond to cases who have tested positive to having COVID-19.  Details of these cases will be provided by Regional teams following confirmation of a positive test result. They will be responsible for calling positive cases and interviewing them to establish who they have been in close contact with prior to the test.  This will involve using a case management system to record all the details of those contacts so that these can be followed up and advice provided.  Contact tracers will also provide advice on how positive cases can look after themselves, details of isolation dates and where to seek further help if required.  Detailed scripts and training will be available.

Contact Advisor
The Contact Advisor will make outbound calls to advise individuals that they have been in close contact with someone who has tested positive for COVID19.  They will provide advice on self-isolation and maintain daily contact with the individuals during their period of isolation which is typically 14 days from the exposure date. Detailed scripts and training will be available.

These positions are also open to Permanent and Fixed Term employees of Blaenau Gwent County Borough Council.  Temporary employees are eligible to apply providing they have 24 months continuous employment with the Authority.

If you are applying for this position as a secondment opportunity, you should seek approval to be released from your post from your current Line Manager.

Thorough pre-employment screening is undertaken during the recruitment process.

If you have any queries or would like to discuss this position in further detail, please contact Anne-Louise Clark, Chief Officer Commercial on 01495 356088.

Interviews will be conducted virtually using Microsoft Teams or another video conferencing platform that candidates are able to access.

Closing Date: 13 August 2020 - 12:00am, midnight

Interview Date: W/C 17 August 2020

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Closing Date

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