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Test, Trace, Protect Service Contact Advisor

Grade 4 (£20,092 to £22,183 pro rata per annum)
Contractual Status
Fixed Term
Job Type

Hours:                       Various full time / part time contract hours

Contract:                  Fixed Term until 31 March 2022

The Welsh Government Test, Trace, Protect strategy is a critical element of controlling the COVID19 pandemic and is designed to enhance health surveillance in the community.  It will undertake effective and extensive contact tracing, and support people to self-isolate where required to do so. As part of the Gwent Regional response Blaenau Gwent County Borough Council are currently recruiting a number of critical positions to join our Contact Tracing Team. The Contract Tracing service operates 7 days a week, 8am to 8pm and is key to slowing the spread of COVID-19 and keeping our local community a safe place to live and work.  This service is provided on a remote working basis with all roles being homebased.  IT equipment will be provided and the successful candidates will be required to collect the equipment from Civic Centre, Ebbw Vale.

Contact Advisor

The Contact Advisor will make outbound calls to advise individuals that they have been in close contact with someone who has tested positive for COVID19.  They will provide advice on self-isolation and maintain daily contact with the individuals during their period of isolation. Detailed scripts and training will be available for the successful candidates.

Thorough pre-employment screening is undertaken during the recruitment process.

If you have any queries or would like to discuss this position in further detail, please contact Leanne Roberts, Service Manager Customer Experience & Transformation, leanne.roberts@blaenau-gwent.gov.uk

Interviews will be conducted virtually using Microsoft Teams platform           


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