INTERNAL - Senior Customer Contact Service Representative
- Location
- Home Worker
- Reference
- BG00073
- Salary
- Grade 5 (£28,624 - £31,586 per annum) - 37 hours per week
- Contractual Status
- Permanent
- Date
- n/a
- Job Type
- Internal
-
This opportunity is open to current employees of the Council only.
An exciting opportunity has arisen within the Contact Centre Service for highly organised, enthusiastic and confident individual who are able to rise to the challenge of a busy Contact Centre.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
- To supervise and support a team of Contact Centre Agents.
- Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access.
- Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on this role, please contact Leanne Roberts – Service Manager Customer Experience & Transformation – leanne.roberts@blaenau-gwent.gov.uk
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
Closing Date: 27th February 2025 – 12 midnight
Interview Date: 17th March 2025
- Job Description Download
- JD_Senior_CCSR.pdf
- Closing Date
- 27/02/2025
