Customer Contact Service Representative
- Location
- Home Worker
- Reference
- BG00061
- Salary
- Grade 4 (£25,584 - £27,711 per annum) 37 hours per week
- Contractual Status
- Permanent
- Date
- N/A
- Job Type
- External
-
An exciting opportunity has arisen within the Contact Centre Service for highly organised, enthusiastic and confident individual who are able to rise to the challenge of a busy Contact Centre.
Ability to work independently and as a part of a team, using own initiative with a confident and positive attitude towards working with all residents, partners and stakeholders.
Principal accountabilities for the roles include: -
- Providing advice, support and understanding to a wide range of customers enquiring about all Council services through multiple channels of access.
- Enquiries can be made through multiple channels of choice, such as telephone, e-mail, Website or Social Media. You will be responsible for resolving a high level of calls at the initial point of contact
Experience of working within a Customer Service environment and dealing with a wide range of duties is essential.
If you require more specific information on these roles, please contact Leanne Roberts – Service Manager Customer Experience & Transformation – leanne.roberts@blaenau-gwent.gov.uk
The positions are open to Internal and External candidates
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
We welcome applications in Welsh, please complete Welsh Job Application Form
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
Closing date: 10/04/2025
Interview date: To be confirmed
- Job Description Download
- JD_CCSR_BG00061.pdf
- Closing Date
- 10/04/2025
