Senior Duty Planner
- Location
- Bert Denning Resource Centre
- Reference
- BG New
- Salary
- Grade 6 (£32,115 - £36,124 per annum) 37 hours per week (any 5 days out of 7)
- Contractual Status
- Permanent
- Date
- N/A
- Job Type
- External
-
About the role
As a Home Care Senior Duty Planning Officer, you will be at the heart of our Home Care service, ensuring that everything runs smoothly and efficiently. You will oversee the scheduling of home carers, ensuring that work plans are created and distributed on time while responding to care requests quickly and effectively.
You will also manage the administrative team, supervising performance, overseeing office operations, and ensuring records are accurate and compliant. A key part of your role will be maintaining strong communication with Care Managers, carers, and external partners to ensure seamless service delivery. Additionally, you will contribute to rota planning, staff management, and service development, helping to improve processes and enhance care quality. This is a fast-paced and rewarding role where your leadership and organisational skills will have a direct impact on those who rely on our services.
About you
We are looking for someone who is highly organised, proactive, and confident in managing complex schedules and processes. You should have strong leadership skills and experience in staff management, scheduling, or planning, ideally within a care or administrative setting. The ability to make quick, informed decisions will be crucial, as you will be responding to care requests and ensuring that the right support is in place as soon as possible.
Excellent communication skills are essential, as you will be working closely with a variety of professionals, including Care Managers, carers, and external partners. You should also be comfortable using electronic office systems and have an eye for detail when it comes to maintaining accurate records and ensuring compliance with policies and procedures. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about improving the quality-of-care services, this role offers an exciting opportunity.
About us
Blaenau Gwent Adult Services is committed to delivering high-quality, person-centred care to those who need it most. Our Home Care service plays a vital role in supporting individuals to live independently and with dignity. We are a dedicated team that values professionalism, compassion, and efficiency in everything we do. We also recognise that our employees are our greatest asset, which is why we offer a supportive and inclusive work environment, along with fantastic benefits to help you succeed:
Competitive Salary:
We value your experience and expertise and offer a highly competitive salary package.
Local Government Pension Scheme:
Enjoy peace of mind with our excellent pension benefits.
Ongoing Learning & Development:
Take advantage of training and development opportunities to enhance your career.
Generous Annual Leave:
Benefit from a substantial leave allowance to support your work-life balance.
Supportive Team Environment:
Work within a collaborative and inclusive culture that values your contributions.
What’s next?
If this sounds like the perfect opportunity for you, read the full job description and person specification, then click ‘Apply’ to start your online application.
If you would like an open and informal discussion regarding this role, please contact:
Donna Mahoney | 07870998657 | Donna.Mahoney@blaenau-gwent.gov.uk
Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.
We welcome applications in Welsh, please complete Welsh Job Application Form
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
Closing Date: 10/04/2025 – 12:00am, midnight
Interview Date: To be Confirmed
- Job Description Download
- JD_Senior_Duty_Planner.pdf
- Closing Date
- 10/04/2025
