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INTERNAL ONLY - Test, Trace, Protect Service - Team Manager

Home Based
Grade 10 (£41,675 - £44,632 per annum) 37 hours per week
Contractual Status
Fixed Term
Job Type

The Welsh Government Test, Trace, Protect strategy is a critical element of controlling the COVID19 pandemic and is designed to enhance health surveillance in the community.  It will undertake effective and extensive contact tracing, and support people to self-isolate where required to do so. As part of the Gwent Regional response Blaenau Gwent County Borough Council are currently recruiting a Team Manager to lead our Contact Tracing Team. The Contract Tracing service operates 7 days a week, 8am to 8pm and is key to slowing the spread of COVID-19 and keeping our local community a safe place to live and work.

This service is provided on a remote working basis with all roles being homebased.  IT equipment will be provided.

The successful candidate will be a motivated and proactive individual, responsible for the following duties:

  • Management of a large team of Contact Tracers, Contact Advisors and Shift Coordinators
  • Monitoring and understanding complex information regarding contact tracing protocols and the spread of COVID-19
  • Ensure levels of resources are in place to provide a 7 day service 8.00 a.m. – 8.00 p.m.
  • Maintaining professional contact and representation of BGCBC at all times with Regional leaders and stakeholders when providing updates, escalations and solutions
  • Proactively dealing with challenging complaints and queries that have been escalated
  • Interpreting and providing up to date guidance from a number of sources to the team in an efficient manner
  • Demonstrating and instilling excellent customer service

Thorough pre-employment screening is undertaken during the recruitment process. The postholder will be required to complete an application for a Disclosure of Criminal Records.

If you have any queries or would like to discuss this position in more detail, please contact Anne-Louise Clark, Chief Officer Commercial on 01495 356088.

Interviews will be conducted virtually using Microsoft Teams or another video conferencing platform that candidates are able to access.

Closing Date:          6 August 2020 - 12:00am, midnight

Interview Date:        W/C 10 August 2020

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