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INTERNAL ONLY - Housing Access Officer

Location
Housing Advice Centre, Church Street, Ebbw Vale
Reference
BG10205
Salary
Grade 5 (£23,080 - £25,991 per annum) - 37 hours per week
Contractual Status
Fixed Term
Date
31st March 2021 (extension likely)
Job Type
Internal

Blaenau Gwent CBC are looking to recruit a highly motivated, experienced individual to undertake the role of Housing Access Officer.

Essential elements of this role include but not limited to:

Provide advice and assistance, signposting people to appropriate services available including other Local Authority Departments, Housing Providers, Organisations and Agencies.

Work in partnership with the local Housing Providers, ensuring the smooth and efficient delivery of all aspects of the Common Housing Register and Common Allocation Policy including the management and administration of housing waiting lists and housing allocations.

Work efficiently and effectively with colleagues within the partnering Registered Social Landlords to ensure excellent working relationships are developed and maintained between all individuals, teams and service areas.

To provide a first class face to face customer reception experience for people accessing the housing advice centre.

To accurately input and update housing applications onto the Abritas Housing Management System.

To evaluate housing banding and provide housing solutions. Enabling service users to make informed choices about the housing options available to them.

To update all housing applications and supporting documentation on the housing management system (Abritas).

To log all mail and arrange appointments, communicate and dispense housing advice to all members of the public who submits an application for housing.

To assist the Senior Housing Access Officer to gather the appropriate paperwork for panels / take minutes and ensure that it is produced in a timely manner.

The position carries an Approved Casual Car User Allowance therefore access to a vehicle for work purposes is a requirement.

Thorough pre-employment screening is undertaken during the recruitment process. The post holder will be required to complete an application for a Disclosure of Criminal Records.

Closing Date: 28th January 2021 – 12:00am, midnight

Interview Date: 10th February 2021

Job Description Download
Job_Description_Housing_Access_Officer_DEC_2020.pdf
Closing Date
28/01/2021

Apply now