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INTERNAL - Business Support Assistant Level 3

Home Worker
Grade 3 (£21,189 to £21,968 per annum) - 37 hours per week
Contractual Status
Job Type

An exciting opportunity has presented itself within the Business Support Service for a highly organised, enthusiastic and confident individual able to rise to the challenges of a busy support service.  Ability to work independently and use own initiative with a confident and positive attitude towards working with all stakeholders. 

Principal accountabilities for this role include:

  • Arranging and attending relevant meetings and disciplinary panels via TEAMs and Face-to-Face to take notes/ detailed minutes.
  • Production of agendas and collation of agenda items for relevant meetings.
  • Distribution of actions/ minutes to attendees and other relevant officers/ external professionals in a timely manner;
  • Formatting self-service documents i.e. presentations and reports;
  • Dealing with basic service requests and queries from members of the public, elected members and external organisations and redirecting them, if necessary;
  • Processing of incoming and outgoing mail, via electronic and manual systems;
  • Scanning and filing documents using the Council’s EDM system;
  • Booking appointments for individual services to support their business needs;
  • Typing routine documents and correspondence that do not form part of the service model;
  • Raising orders and processing invoices via the Council’s E-Purchasing system;
  • Updating spreadsheets and databases via data entry;
  • To provide reception cover as required across the agile working hubs within the borough,

Experience of working in a business support environment and dealing with a wide variety of requests and issues together with a rounded knowledge of Council services will be of great advantage in this role.

If you require more specific information on the roles, please contact Judith Cosgrove on: 01495 355002.

Thorough pre-employment screening is undertaken during the recruitment process.

Closing Date:            8th June 2023 - 12 midnight          

Interview Date:         16th June 2023        

This post is an internal advertisement, open to Permanent and Fixed Term employees of Blaenau Gwent County Borough Council.  Temporary employees are eligible to apply providing they have 24 months continuous employment with the Authority.



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